4:57Our approach
Choosing a team: five perspectives, one approach
Construction, insurance, community associations, commercial real estate and law, brought together in one coordinated approach.
Kelly McCann
Construction and insurance problems, explained.
Conversations about repair costs, insurance decisions, and the questions property owners face.
4:57
2:03HOAs & communities
How we approach HOA claims
An introduction to investigating a shared building problem and helping a board understand the path toward repair.
Kelly McCann
2:25Working together
Getting your claim reviewed
Kelly discusses how the firm evaluates fit, why organized records help, and how capacity affects the matters it can accept.
Kelly McCann
1:36Claims & decisions
Recovery beyond repair costs
Repair costs may be only part of a property loss. Kelly discusses other impacts and why recoverability depends on the specific facts.
Kelly McCann
1:36Claims & decisions
Settlement or trial?
How potential outcomes, costs, and risks inform advice about settlement and trial, with the decision remaining with the client.
Kelly McCann
2:13Working together
Kelly McCann’s background
Kelly discusses his experience in construction, insurance, and real estate, and how it led to his construction defect and insurance recovery practice.
Kelly McCann
2:08Claims & decisions
When to file a lawsuit
Considering litigation alongside other tools, including its potential advantages, disadvantages, and effect on the recovery strategy.
Kelly McCann
2:23For counsel
Trial advice for construction and insurance lawyers
Kelly explains why other lawyers seek his advice on trying construction and first-party insurance cases, and how he approaches presenting technical evidence to judges and juries.
Kelly McCann
3:12Construction & repairs
Discovering a construction problem
Documenting the problem, reviewing the available information, and seeking help early enough to understand the decisions ahead.
Kelly McCann
1:50Commercial property
Commercial real estate owners
Looking at the building and its financial performance together, including repair decisions, investment priorities, and communication.
Kelly McCann
1:29Working together
Making the process easier
Handling the technical complexity while helping property owners understand the decisions they need to make.
Kelly McCann
1:24For counsel
Why lawyers contact us
Kelly discusses the organizational dynamics behind property claims and the perspective he shares with other lawyers.
Kelly McCann
0:19Our approach
Meet Sarah Harper
Sarah introduces her insurance claims background and the questions this series explores.
Sarah Harper
1:54Insurance claims
Who sets the carrier’s number?
How adjuster authority, supervisors and committees can affect a claim’s evaluation.
Sarah Harper
1:24Insurance claims
Why the first weeks matter
The initial investigation and the value of presenting your own repair scope.
Sarah Harper
1:37Insurance claims
When the carrier goes quiet
Reasons a claim may stall, and why policy deadlines need separate attention.
Sarah Harper
1:27Insurance claims
Why claims move when they move
Documentation, internal review and the calendars that influence claim decisions.
Sarah Harper
1:36Insurance claims
What the claims committee needs
Organizing the facts, coverage questions and damage evidence behind a disputed number.
Sarah Harper
2:01Insurance claims
What the carrier considers at renewal
Building characteristics, loss records and the deductible on your declarations page.
Sarah Harper
1:56Insurance claims
When a claim is priced from photos
What a desk adjustment may miss, and the role of additional damage evidence.
Sarah Harper
1:16Claims & decisions
The check you have not cashed
Why the payment letter, check language and policy deadlines should be reviewed together.
Sarah Harper
1:44Insurance claims
The builder’s insurance company
Understanding the other party’s carrier and presenting a supported claim.
Sarah Harper
0:12Our approach
Resources for association managers
Sarah points association managers toward practical resources for documenting a claim.
Sarah Harper
0:17Our approach
Request a damage and repair review
What to tell us about the damage, the proposed repairs and the insurer’s written position.
Sarah Harper
0:28Our approach
Meet Cara Morton
Cara introduces her structural engineering background and the signs a building can give before a larger repair is needed.
Cara Morton, P.E., Ph.D.
2:43Construction & repairs
What a crack is telling you
How dated photographs, measurements and a record of movement help an engineer evaluate a crack.
Cara Morton, P.E., Ph.D.
2:45Construction & repairs
Look beneath the deck boards
Why a deck’s walking surface can conceal problems in joists and the supporting structure.
Cara Morton, P.E., Ph.D.
3:39HOAs & communities
The baseline at turnover
Why boards need a documented building baseline, structural drawings and inspection records at turnover.
Cara Morton, P.E., Ph.D.
4:49Construction & repairs
When a remodel changes the load path
How a removed wall or altered framing can change the path that carries a building’s loads to the ground.
Cara Morton, P.E., Ph.D.
3:26Construction & repairs
Repair or replace: answer the engineering question
Define the engineering problem and repair scope before comparing bids or deciding whether to repair or replace.
Cara Morton, P.E., Ph.D.
3:18Construction & repairs
Foundation cracks and water
How drainage, ground conditions and a record of movement can help explain foundation cracks.
Cara Morton, P.E., Ph.D.
2:22Construction & repairs
When a retaining wall starts to lean
What water pressure and drainage can tell an engineer about a leaning retaining wall.
Cara Morton, P.E., Ph.D.
3:22Construction & repairs
An attic floor is not always a floor
Why converting an attic to living space requires a closer look at the framing and its original purpose.
Cara Morton, P.E., Ph.D.
3:05Construction & repairs
When cosmetic damage is structural
Why a visible change in a facade, curtain wall or finish can raise a deeper question about the supporting structure.
Cara Morton, P.E., Ph.D.
2:09Construction & repairs
The floor that reports hidden damage
How a small soft spot in a floor can point to concealed damage or an interrupted load path.
Cara Morton, P.E., Ph.D.
2:56Construction & repairs
When it is time to replace the balcony
How condition, exposure and the supporting structure inform a balcony repair or replacement decision.
Cara Morton, P.E., Ph.D.
2:35Construction & repairs
What a removed wall was carrying
How cracks in different parts of a building can tell a connected story about a removed wall and its loads.
Cara Morton, P.E., Ph.D.
4:21Construction & repairs
The building that is fine until the ground moves
An engineering explanation of soft stories, seismic upgrades and the way a building responds when the ground moves.
Cara Morton, P.E., Ph.D.
0:11Our approach
The manager’s toolkit
Cara points property managers toward the checklist and resources from this interview series.
Cara Morton, P.E., Ph.D.
0:21Our approach
Request a damage and repair review
What to include when requesting a review of building damage and the proposed response.
Cara Morton, P.E., Ph.D.